Frequently Asked Questions
Your guide to premium audio and seamless connectivity.
What is the standard shipping time for TOZO orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I pair my TOZO earbuds with my device?
Remove both earbuds from the charging case; they will automatically turn on and pair with each other. Then, enable Bluetooth on your device and select the TOZO model name to connect.
What is your return policy for electronics?
We offer a 30-day money-back guarantee for any reason. Products must be returned in their original packaging with all included accessories to qualify for a full refund.
Are TOZO earbuds covered by a warranty?
Yes, all TOZO products come with a 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
Are the earbuds waterproof for sports and exercise?
Most TOZO models feature IPX8 waterproof rating, meaning they can resist sweat and water submersion up to 1 meter for 30 minutes, making them ideal for intense workouts.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.