Returns & Exchanges
At TOZO, we stand behind the quality of our innovative electronics and offer a 30-day risk-free return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined process for returns and exchanges on all original equipment.
Initiate Your Request
Visit our online returns portal and enter your order number along with your email address to select the items you wish to return or exchange.
Package Your Device
Place the product in its original packaging including all accessories, manuals, and charging cables to ensure a full refund eligibility.
Ship to TOZO
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit to our warehouse.
Quality Inspection & Refund
Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing